AI HR Chatbots Are Deflecting 50–75% of Employee Service Tickets: 6 Enterprise Case Studies
IBM cut HR ticket volume by 75% with its AskHR chatbot. Gusto, Vidyard, and ThoughtSpot are seeing 50–80% auto-resolution rates. Here are six enterprise case studies showing how AI HR chatbots are absorbing tier-1 employee queries — and what that means for HR operations in 2026.